Sterling Volunteers Receives Stevie Award for Customer Service Success
Posted Thursday, March 15th, 2018 by Sterling Volunteers Staff
We are very proud to announce that Sterling Volunteers was recently awarded a 2018 Gold Stevie Award for Customer Service Success. The Stevie Awards for Sales and Customer Service honors “the achievements of contact center, customer service, business development and sales professionals worldwide”. Winning a Stevie Award is a terrific way to benchmark an organization’s achievements against others in the same industry.
The Stevie Awards were created in 2002 “to honor and generate public recognition of the achievements and positive contributions of organizations and working professionals worldwide”. There are seven Stevie Awards programs each with its focus, list of categories and schedule: The American Business Awards, the International Business Awards, The Asia-Pacific Stevie Awards, The German Stevie Awards, the Stevie Awards for Great Employers, The Stevie Awards for Sales & Customer Service and The Stevie Awards for Women in Business. The awards are judged by a panel of more than 200 judges from around the world including executives, entrepreneurs, innovators and business educators.
A Better Volunteer Screening Experience with Sterling Volunteers
Sterling Volunteers is a company created by volunteers for volunteers. We face a unique challenge serving the needs of two important customer groups – our more than 3,700 nonprofit service sector clients and the many more thousands of individual volunteers we screen who contribute time to these organizations. Our clients rely heavily on their volunteers and it’s crucial that we honor these relationships with the highest level of service through technology and communication.
Spotlighting the Volunteer Experience
Verified Volunteer’s customer service approach is designed to make a volunteer’s experience transparent and straightforward. Volunteers can be intimidated by the background screening process and might be apprehensive about releasing required sensitive personal information. We immediately work to build trust by educating volunteers about their rights and the strict privacy and data security measures Sterling Volunteers implements to safeguard their information.
Focusing on Our Clients
We partner with our service sector clients by offering ongoing education and training on the critical legislation and industry compliance issues that impact their organizations, the integration and use of our volunteer management platform, communication and monitoring tools and technology, and other volunteer management issues. Sterling Volunteers has launched a new Customer Journey initiative which commits cross-functional resources to ensure that the entire organization is engaged with our service philosophy and invested in understanding the customer experience at every stage of that journey. In the past year, we have held over 150 online training sessions for our customers to learn how to navigate the Sterling Volunteers platform and maximize their efficiency.
The Sterling Volunteers’ mission is to help nonprofits and service organizations better fulfill their missions by reducing the time and costs associated with volunteer screening. By streamlining the volunteer screening process, we empower organizations to onboard their volunteers faster than ever before. We are honored to receive the Stevie Award-Customer Service Success and look forward to continuing to improve our process to continue and expand our successful volunteer screening programs.