News & Updates

Sterling Volunteers Releases “The Volunteer Perspective Industry Insights 2019”

—Annual Research Report Turns Focus to Volunteers—

New York, NY. April 4, 2019—Sterling Volunteers—the dedicated service sector unit of Sterling, the global leader in background and identity services—released for the first time “The Volunteer Perspective – Industry Insights 2019.” The research report was conducted in partnership with VolunteerMatch, the web’s largest volunteer engagement network, and highlights the latest trends among individuals who regularly participate in local volunteer efforts.

“By understanding volunteers and the emotional tie to their chosen cause, we can develop solutions to support them,” said Katie Zwetzig, Executive Director of Sterling Volunteers. “We look forward to implementing this insight to enhance the volunteer experience for both individuals and communities across the U.S.”

“You can’t lead a great volunteering program without first knowing who your volunteers are,” added Greg Baldwin, VolunteerMatch CEO. “The results from this study offer a first-hand glimpse into what inspires individuals throughout the country to give their time. We are proud to help those managing volunteer programs of all sizes better understand what truly motivates their volunteers.”

Key takeaways from the 2019 report include:

  • 83% of survey respondents volunteer to contribute to a cause they care about, 66% to improve their community, and 63% to spend time doing something they are interested in
  • 78% of survey respondents say that understanding their impact keeps them engaged
  • 75% of survey respondents said that they volunteer at more than one organization
  • 58% of survey respondents who said they are very familiar with background checks also said that background checks strongly affect how they feel about volunteering in a positive way
  • Over 68% of survey respondents are interested in a digital credential that would prove who they are and one they could use to check into and out of an organization, track their hours, and record their training

Sterling Volunteers, who conducts annual research in the volunteer and nonprofit industry, surveyed over 7,000 VolunteerMatch volunteers from across the country to gain valuable insight into volunteers’ needs, motivations and preferences to help organizations build stronger volunteer programs.

To learn more about “The Volunteer Perspective – Industry Insights 2019” report—which offers valuable insight into how and why people volunteer throughout the U.S.—visit

About Sterling Volunteers

Sterling Volunteers helps nonprofit organizations gain confidence in their volunteers by delivering thorough, reliable background checks. By enabling volunteers to order, manage and share their background checks via a secure online platform, a community of vetted volunteers is created, which helps nonprofit organizations save time and money. Extensive expertise in screening and compliance best practices helps clients recruit the best volunteers to maintain a safe environment and positive reputation. Sterling Volunteers is backed by Sterling, the world’s leading background and identity services company.

About Sterling

Sterling empowers organizations to make smarter, faster, and safer hiring decisions. We provide the most comprehensive and accurate background screening and identity services for the evolving global workforce. Our 25,000+ clients trust us to create safer work environments and experiences. With 20 offices in nine countries and growing, Sterling conducts more than 75 million searches annually. Sterling is accredited by the National Association of Professional Background Screeners (NAPBS). Visit us at

About VolunteerMatch

VolunteerMatch recruits highly qualified volunteers for organizations around the country. They match organizations with people who are passionate about and committed to each cause, and who can help when and where they are needed. As the web’s largest volunteer engagement network, serving more than 122,000 participating nonprofits and 13 million annual visitors, VolunteerMatch offers award-winning solutions to help make their vision a reality. Since its launch in 1998, the platform has helped facilitate nearly 15 million nonprofit-volunteer connections and generated more than $13.4 billion worth of volunteer services to the social sector. Visit VolunteerMatch at

Media Contact

Erin Durgin
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